Privacy Policy 

This Privacy Policy is a legal document which sets out what personal information Waist-trainers.co.uk collect and retain, how we use it, to whom we may disclose it, the security measures we take to protect it and how you can correct inaccuracies in the personal information we hold. Our privacy policy should be read in conjunction with our Terms and Conditions.
Waist-trainers.co.uk gathers information from users of this web site automatically and when you decide to provide us with information using our electronic forms.
We also monitor this site’s access log information and the connection address from the Internet address you are connecting from is automatically included within that.
Waist-trainers.co.uk takes customer privacy seriously and does not sell, trade or rent your personal information to any third parties. We do not store credit card details nor do we share customer details with any 3rd parties. We may from time to time use your contact information to send you information that we feel may be of interest about our company. If you prefer not to receive such mailings from our company, please let us know by sending an email, calling or writing to us.

Security

Waist-trainers.co.uk is committed to the security of customer information and we have security procedures in place to protect the loss, misuse or alteration of information under our control.
Your browser will go into secure mode as soon as you access our website. You can check that you are shopping in a secure environment by looking for a locked padlock at the top of your screen.

Being in ‘secure mode’ means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. No credit or debit card details are stored once your order has been processed.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

Terms & Conditions

Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.

By purchasing online or offline from Waist-trainers.co.uk you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.

References: Waist-trainers.co.uk is the company you have ordered from, customer/you/client is the client of Waist-trainers.co.uk

Order Cancellation

Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be actioned within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If order has been booked with courier on our side at time of cancellation customer will be charged the relative postage costs.

Returns Policy

Due to the nature of the garments, we do not accept any returns on our waist trainers that are taken out of their original packaging. Please select your size carefully by following our size guide.

Faulty Items

All items come with a 60 Day Warranty from the date the product is received.

In the case that your item is faulty within this time frame, please send us an email including pictures of the faulty product at [email protected] for a replacement product.

We can only provide a refund on faulty items that have not been worn. If your item has become faulty through use we will be happy to provide a replacement as long as you are in the 60 Day Warranty period.

Refunds
Once an order has been cancelled or returned for a refund the process can take up to 14 working days.

Warranty
All items come with a 60 Day Warranty from the date the product is received.

Wrong or damaged item received
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item.

Items not received
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (5 days), our estimated delivery times are shown on our delivery page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions.

Promotional offers

From time to time we may run promotional or special offers. These terms apply to any offers available on Waist-trainers.co.uk or it’s related social sites such as Facebook, Twitter or Instagram. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.

 

Limitation of Liability
In no event shall Waist-trainers.co.uk be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.